Our current fee schedule is provided to you at intake. Payment is due at the time of service unless otherwise agreed. We accept all major insurance carriers (see Insurance) and offer sliding-scale rates on a case-by-case basis. If you are uninsured or self-pay, you have the right to receive a written Good Faith Estimate before scheduling (read the GFE notice). Any change to fees during the course of care will be communicated in writing at least thirty (30) days in advance.
We require at least 24 hours' notice for cancellations. Sessions cancelled with less notice, and no-show appointments, are billable at the full session rate. Insurance does not reimburse missed sessions. Repeated no-shows may result in termination of services.
Sessions begin and end at scheduled times. If you are late, you will receive the remainder of the scheduled time. Sessions are not extended into the following client's slot.
Routine messages are responded to within one business day. Brief logistical messages (scheduling, billing) do not incur a charge. Substantive clinical communication outside session may, in some cases, be charged at a prorated rate; your clinician will discuss this with you in advance.
If we are subpoenaed or asked to provide records, court appearances, or affidavits, we charge a separate hourly rate (provided in our fee schedule) for preparation, travel, and time, plus reasonable expenses. We assert applicable privileges where appropriate.
We may, at our clinical discretion, terminate services with reasonable notice and appropriate referral when treatment is not benefiting you, when there is a sustained breach of agreed-upon policies, or when there is a clinical mismatch. Clients may terminate at any time, ideally with a closing conversation.
To preserve the therapeutic relationship, clinicians do not "friend," follow, or accept social-media connection requests from clients on personal accounts. Public reviews of clinicians are discouraged because they can disclose confidential information.
If you have a concern about your care, please raise it first with your clinician or with our administrator at office@pasadenaclinicalgroup.com or (626) 354-6440. Many concerns are best resolved within the practice. You also have the right to file a formal complaint with the California licensing board at any time, regardless of whether you have raised the concern with us first. The relevant licensing-board addresses are listed in our Treatment Consent. We will not retaliate for the filing of any complaint, and your care will not be affected by it.
Federal and California law require most health plans to cover mental health and substance use treatment on terms no less favorable than medical/surgical coverage. See the federal Mental Health Parity and Addiction Equity Act ("MHPAEA"; 29 U.S.C. § 1185a; 42 U.S.C. § 300gg-26), the California Mental Health Parity Act (Cal. Health & Safety Code § 1374.72; Cal. Ins. Code § 10144.5), and California's Knox-Keene Health Care Service Plan Act (Cal. Health & Safety Code § 1340 et seq.). If you believe your plan is not honoring these protections, you may contact the California Department of Managed Health Care (dmhc.ca.gov) or the California Department of Insurance.
Disputes arising out of or relating to these Office Policies or the practice's billing, scheduling, or non-clinical operations are subject to the mediation-then-arbitration process described in our Terms & Conditions, Section 9, including the definition of "PCG Parties." Nothing in this section limits your right to file an administrative complaint with the California Board of Behavioral Sciences, the California Board of Psychology, the California Department of Managed Health Care, the California Department of Insurance, the U.S. Department of Health and Human Services Office for Civil Rights, or any other regulator, or to pursue available remedies under federal or state law that, by statute, cannot be subject to mandatory pre-dispute arbitration.