This Privacy Policy explains how Pasadena Clinical Group ("we," "us," or "our") collects, uses, and shares personal information when you visit depressionsupportla.com (the "Site") or otherwise interact with us. It is written to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act ("CCPA/CPRA"), and applicable federal privacy law.
We disclose personal information to a limited set of service providers, each operating under a written contract that restricts their use of personal information to providing services to us:
We do not sell personal information to data brokers or advertising networks for monetary consideration. We may "share" personal information for cross-context behavioral advertising only with explicit consent, which is not currently active. You may exercise your right to opt out of any such sharing at any time using the Do Not Sell or Share My Personal Information link in our footer.
Global Privacy Control (GPC). If your browser sends a Global Privacy Control signal, we treat it as a valid request to opt out of the sale or sharing of personal information, in line with current California Attorney General guidance.
We retain personal information for as long as needed to respond to your inquiry, fulfill the purposes described, and meet our legal and clinical record-keeping obligations (under California law, generally seven (7) years from last date of service for adult clinical records; minor records longer — see the Notice of Privacy Practices). Web inquiry data submitted through our forms is retained for two (2) years unless you request earlier deletion.
Subject to applicable exceptions, California residents have the right to:
You may submit a CCPA/CPRA request by any of the following methods:
Authorized agents may submit requests on your behalf with appropriate written authorization (we may ask you to verify the agent's authority directly). We will verify your identity before honoring requests by matching information you provide against information we already maintain. We do not retaliate or discriminate against anyone who exercises these rights.
If you believe we have not handled your request properly, you may file a complaint with the California Privacy Protection Agency (cppa.ca.gov) or the California Attorney General's office (oag.ca.gov/privacy).
We use a minimal set of strictly necessary cookies for the Site to function. Performance, functionality, and marketing categories are off by default and load only after you opt in via our cookie banner. See our Cookie Policy for the categories and how to manage them.
The Site is not directed at children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. For California residents, we apply heightened protection to information collected from individuals under 16. If you believe we have collected information from a child contrary to this policy, contact us and we will delete it.
If you become a client, your protected health information (PHI) is governed by our Notice of Privacy Practices, HIPAA, and the California Confidentiality of Medical Information Act (CMIA, Cal. Civ. Code § 56 et seq.) — not by this Privacy Policy. CMIA is in several respects stricter than HIPAA, particularly regarding marketing authorization and mental-health records.
In addition to CCPA/CPRA (Cal. Civ. Code § 1798.100 et seq.), our handling of personal information is governed, where applicable, by:
Where any of these laws conflict and one provides greater protection, that law applies.
Disputes arising out of or relating to this Privacy Policy or your personal information are subject to the mediation-then-arbitration provisions in our Terms & Conditions, Section 9, which apply to all "PCG Parties" (defined there). Nothing in this Section 11 limits your right to file an administrative complaint with the California Privacy Protection Agency, the California Attorney General, the U.S. Department of Health and Human Services Office for Civil Rights, the Federal Trade Commission, or any other regulator with jurisdiction.
We may update this policy. The "Effective Date" and "Last Updated" date above will reflect the current version. Material changes will be highlighted at the top of this page for at least thirty (30) days.
Pasadena Clinical Group, Attn: Privacy, 301 N. Lake Ave, STE 600, Pasadena, CA 91101. Email: office@pasadenaclinicalgroup.com. Phone: (626) 354-6440.